Payment & Shipping

Payment and Shipping

The following conditions apply:

Domestic delivery (Germany) and the following countries: Åland Islands, Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, France, Gibraltar, Greece, Guernsey, Ireland, Isle of Man, Italy, Jersey, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, Russia, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Ukraine, Hungary, Vatican City, United Kingdom.

There could also be exceptions.

Shipping

Domestic deliveries (Germany):

• Deutsche Post Paket DHL at 3kg 6€, 5kg 7€ and 10kg 9€.
  More information about the shipping of the animals can be found below.

• DHL Express normally 16€ (calculated automatically at checkout)
  More information about the shipping of the animals can be found below.

• Merch products (clothes, etc.): Delivery is normally made by Deutsche Post. Shipping costs are calculated automatically at checkout. Merch products are shipped from France and arrive in separate packages.
  
  
• Local Pick up : Is only suitable for pick up. After you place the order, we will send you an email. If you have selected "Local Pick up" even though you preferred delivery, we can cancel your order so that you can order again with the preferred shipping provider.

Deliveries abroad:

EU:

• DHL: Delivery costs are calculated automatically at checkout.
  
  
• DHL Express: Delivery costs are calculated automatically at checkout.
  
  
• Merch products (clothes, etc.): Delivery is by your national postal service. Shipping costs are calculated automatically at checkout. Merch products are shipped from France and arrive in separate packages.
  
  

For countries outside the EU:

• DHL: Delivery costs are calculated automatically at checkout.
  
  
• DHL Express: Delivery costs are calculated automatically at checkout.
  
  
• Merch products (clothes, etc.): Delivery is by your national postal service. Shipping costs are calculated automatically at checkout. Merch products are shipped from France and arrive in separate packages.
  Our merch service provider may not ship to your country.
  In this case we ask for your understanding. We would have to order your merch products first and then send them immediately with your entire order. This can lead to a delay of 7-10 days. Thank you for your patience.

Duty is not automatically calculated at checkout. Please check with your customs office for the costs.

More information about the shipping of the animals can be found below.


Pet shipping (Jungle Express):

For Germany (Germany) €26 and abroad (Austria only) €36.
More information about the shipping of the animals can be found below.
Only available for DE and AT.

Shipment of Animals

 We want the animals to arrive safe and sound. Therefore it would be good if you expect a delay in delivery at temperatures below 10°C (night) and above 30°C (morning) in your and Ioannidis SpiderwebZ GbR region. At these temperatures, we cannot ship the animals for their own well-being. No worries! We always check the temperatures and your package will be shipped as soon as possible!
You can also always check our website for shipping updates.

Please select "DHL EXPRESS" or "Pet Shipping" (Pet Shipping is only available for DE and AT) at checkout. With these parcel service providers, the animals arrive in less than 24 hours.

If you need other products faster, please order the animals separately. This way we can deliver the remaining goods to you faster and the animals as soon as possible.

Normally, we only send animals to nearby countries (bordering countries - almost the entire EU). This is of course for their own safety. If you still want to order an animal and you are not near Germany, please contact us at info@spiderwebz.eu before placing your order. We are in contact with Animal Couriers who may offer this service.

Animals are shipped only from Monday to Wednesday. The same applies to feeder insects.
Thursday only with DHL Express or Pet Shipping possible.

Packaging costs of the animals are included in the price of the animal.

 Please also read our Terms of Service.

Delivery Arrival Estimates

Unless another period is specified in the respective offer, the goods are delivered domestically (Germany) within 1-5 days, for deliveries abroad within 1-15 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.


Accepted payment options

- Payment by credit and debit card (Visa, Mastercard, Maestro, American Express)
- Payment via PayPal
- Payment via PayPal Express
- Payment by immediate transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment via amazon payments
- Payment via Google Pay
- Payment via Apple Pay
- Payment by eps transfer
- Payment via iDEAL
- Payment via Shop Pay
- Payment by Bancontact
- Payment via Coinbase Commerce (ETH, Bitcoin, Dogecoin, Litecoin, Bitcoin Cash, DAI)


When paying by credit card, your credit card account will be debited upon conclusion of the contract.

Please read our Terms of Service.

If you have any questions, you can find our contact details in the Legal Notice.