FAQs

  • Where is the delivery from?
    Saxony, Germany.
  • Where does SpiderwebZ ship to? Do I have to expect customs fees?
    All information about shipping you can see below the page payment and shipping Find.

  • Can I return an animal (tarantulas, invertebrates)?
    Animals are excluded from returns for their safety and well-being. You can find more information in our AGB Find.

  • What forms of payment does SpiderwebZ accept? Are Bitcoin also accepted?
    Information about payment methods can be found at Zahlung und Versand Find. Bitcoin and Crypto are also accepted.

  • When does my order arrive?
    Normally ship 1-2 business days after your order. Domestically, it could take 1-7 business days by DHL and 3-14 days abroad. With DHL Express, orders arrive within 24 hours (48 hours in exceptional cases) and pets are shipped on your desired date from 8:00 a.m. to 12:00 p.m.
    If you have ordered animals, it depends on the outside temperature. You can find more information about shipping the animals hier.