Where is the delivery from?
Where does SpiderwebZ ship to? Do I have to expect customs fees?
All information about shipping you can see below the page payment and shipping Find.
Can I return an animal (tarantulas, invertebrates)?
Animals are excluded from returns for their safety and well-being. You can find more information in our AGB Find.
What forms of payment does SpiderwebZ accept? Are Bitcoin also accepted?
Information about payment methods can be found at Zahlung und Versand Find. Bitcoin and Crypto are also accepted.
When does my order arrive?
Normally ship 1-2 business days after your order. Domestically, it could take 1-7 business days by DHL and 3-14 days abroad. With DHL Express, orders arrive within 24 hours (48 hours in exceptional cases) and pets are shipped on your desired date from 8:00 a.m. to 12:00 p.m.
If you have ordered animals, it depends on the outside temperature. You can find more information about shipping the animals hier.